Our Team

Shan is the President and Founder of Club One Concierge, a full-service estate management company that serves as one trusted resource for a wide range of projects. As the undisputed “chief of everything,” she brings new meaning to the role of House Manager and has carved out a niche with high-interest clientele who depend on her team for nearly everything including: relocation, renovating homes and recruiting household staff. After 20 years serving in marketing leadership positions with professional services companies, Shan founded Club One Concierge in 2010.

Shan has an innate talent for understanding client’s needs, lifestyle and household functionality. These qualities have enabled her to create refined, highly efficient environments for discerning clientele.

She earned her BA in global public relations from Southern Methodist University and has lived and worked in Asia, Australia, England, Washington DC and Spain. She enjoys live music, kickboxing, sampling Austin’s food scene and spending time with her family.

Certifications Include:

• Licensed Notary Republic, State of Texas
• American Red Cross, Adult First Aid/CPR
• American Association of Drugless Practitioners
• Gemological Institute of America, Senior Diamond Specialist
• Physical Mind Institute, Certified Pilates Mat Instructor
• Institute of Integrated Nutrition, Certified Holistic Health Counselor
• Dale Carnegie Institute, Presentation Skills Training

Wendy is a manager and client advocate by nature and experience. Prior to joining Club One, she practiced residential real estate in Austin for over 16 years where she prioritized client needs with market knowledge, integrity, diplomacy and fierce loyalty. Previously, she was a project manager for an international design firm, coordinating with clients and managing team efforts across multiple disciplines, which further fuels her success as a stellar house manager. Wendy has an Industrial Design degree from Arizona State University and a Marketing degree from the University of Iowa.

Wendy has lived in Austin for more than 22 years, which practically makes her a native! Away from work, you can often find her outdoors – rowing on Lady Bird Lake, puttering in her garden or getting together with friends at one of Austin’s many restaurant patios.

Certifications Include:

• Licensed residential real estate agent in the state of Texas
• Certified Negotiation Expert
• American Red Cross, Adult First Aid/CPR

Dorothy was born and raised in Houston, Texas, but now calls Austin her home. She enjoys working with her hands to assemble almost anything, solve problems, and beautify any environment. You will find her traveling between client residences to keep vendors on task and ensure maintenance is performed according to the Club One standard.

Coupled with her attention to detail and compassion for helping others, her calming demeanor and positive attitude to take on any project large or small, garners the respect of all clients.

Dorothy loves to travel, go camping, and hang out with her dogs. She thrives at helping others achieve their personal best through coaching, support and motivation.

Certifications Include:

• American Red Cross, Adult First Aid/CPR
• Metagenics FirstLine Therapy® Certification
• Bethel Sozo^® – Inner Healing Ministry

Whitney is a born and raised Texas girl who lives by the moto “A place for everything and everything in its place.”

She has been a professional organizer for more than 15 years and loves creating beautiful, orderly spaces. With an eye for perfection and a creative edge, Whitney transforms disheveled spaces into highly organized, serene environments for Club One clientele.

After graduating from Texas Tech University with a Bachelor of Science degree in Retailing and a minor in Marketing, she moved to Chicago, where she resided for seven years. She eventually made her way to Austin where she now lives with her husband and two boys.

When she isn’t working or watching her boys play sports, she enjoys cooking, reading and dinner with friends.

Miguel was born In Monterrey, Mexico and raised in Port Arthur Groves. He has been providing maintenance services for Club One for more than five years. He is mechanically inclined and has experience in commercial and residential painting and complete remodeling.

Miguel was raised to be loyal, honest and always do a great job. When Hurricane Rita destroyed his family’s home, he volunteered on many search and rescue missions and spent the next two-years rebuilding the home and several other commercial and residential properties.

When time allows, Miguel is either boating, jet skiing, fishing, camping, hunting or hanging with family and friends. With a passion for cooking and catering, he loves to cook, grill or just make smoke.

Miguel’s motto is “to always do more than what’s expected and everyone wins.”

Certifications Include:

• Certified Negotiation Expert
• American Red Cross, Adult First Aid/CPR

Rebecca is a seventh generation Texan and is proud of her history, connections, and knowledge of her home state. As an experienced house manager, Rebecca’s best assets are swiftly responding to clients’ needs, tackling every challenge with a smile, and curating a stress-free household.

Her management portfolio includes:

• Large-scale residences up to 20,000sf
• Texas ranches without cattle
• Waterfront estates with multiple guest houses 
• Remote management of out-of-state properties

Rebecca attended Concordia University in Austin, majoring in English. After college, she began a diverse career journey in marketing and administration. She now uses her friendly personality, “can do” attitude, and attention to detail to assist clients in all aspects of their lives.

On her time off, Rebecca enjoys a healthy lifestyle and firmly believes nutrition and exercise nurture a happy life! Any free time is spent with friends and family, being active or somewhere on the water. However, watching her son play baseball is her biggest joy. 

Melanie brings over 10 years of professional project management experience to the Club One team. Her goal oriented and people focused leadership style brought her success across many industries including technology, hospitality, residential services and wellness where the client experience was the driving force of the operation.

Melanie is passionate about helping people live their best life by creating time and space in their busy schedules to focus on what is most important to them. She is excited to bring the Club One mission to life through genuine and thoughtful customer service.

Melanie was born and raised in St. Louis, Missouri, but after only one visit to Austin, Texas she fell in love and decided to call it home. She received her Bachelor of Science in Business and Entertainment Management at Missouri State University. Melanie is an extrovert and in her spare time she enjoys traveling, catching a live show, working on her culinary skills, running on the trail, doing yoga and spending time with friends.

Certifications Include:

• Lean Six Sigma Certification

Marcy has five years of house management experience in Austin and Chicago. Prior to joining the Club One team, she worked with multiple high-impact families with homes across the United States. Marcy utilizes clients’ individual values and protocols to support their households and prides herself on being very detail-oriented.

Marcy earned her BA in Art History at the University of Michigan and enjoyed working at a top design auction house in Chicago. She went on to earn her Master’s in education, teaching in prestigious private and public elementary schools for over seven years in the Chicagoland area. She brought her passion for the arts to life by creating her own business: a traveling studio, combining painting, yoga, and academic tutoring.

She is a first-generation Hawaiian Filipino and proudly grew up in a multi-cultural home near Ann Arbor, Michigan. Marcy and her husband stay fit trying to keep up with their toddler daughter who loves exploring Austin!

Certifications Include:

• Master of Arts in Teaching
• American Red Cross, Adult and Child CPR

Claudia has lived in Austin for more than 20 years.  She has diverse experience managing operations of large-scale properties and has overseen projects and contract negotiations with many service providers.
 
As a house manager, she provides hands-on support for events, contractor punch lists, design and so much more. In this pivotal role, Claudia is depended upon by our team across all properties and is an integral part of the organization. 

Claudia attended Appalachian State University and received a BS in Communications.  After college, she spent several years working in Technology and Client Services.  For the past 15 years, she has served in many leadership roles for multiple philanthropies across central Texas.

In her free time, Claudia is learning to enjoy being an “empty nester,” as she currently has a son and a daughter in college.  She loves traveling, exercising, and enjoying all the great food and culture that Austin has to offer. Born and raised in North Carolina, Claudia brings a sense of southern hospitality to the Club One team.